We are seeking a highly capable Service Enablement & Change Manager to support the delivery of a strategic Customer Portal project aimed at enhancing digital engagement and self-service for customers through a secure and user-friendly platform. This role is critical to ensuring a smooth transition of new portal capabilities into operational support, aligning technical change activities with service readiness, and preparing teams, systems, and processes for successful go-live and ongoing operations. You will be responsible for ● Lead service readiness planning, including support model design, knowledge transfer, and operational handover. ● Manage technical change impacts across dependent projects, infrastructure, integrations, and support systems. ● Coordinate with IT and business Operations teams to ensure changes are implemented smoothly. ● Develop and execute enablement plans for support teams, including training, documentation, and tooling. ● Monitor post-implementation performance and support issue resolution during transition to BAU. YOU ● Strong background in IT service management and technical change delivery ● Experience working on digital platform or customer portal projects ● Excellent coordination, communication, and stakeholder engagement skills ● Familiarity with ITIL practices and change enablement frameworks ● Experience with Salesforce Experience Cloud or similar CRM and portal technologies ● Proven ability to manage vendor relationships and external delivery partners Ready to lead service readiness and drive real change? Apply now to play a key role in delivering a seamless digital transformation. APPLY NOW! Redwolf Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.
